PROJECT: LMS Analytics
Within my organization, our learning management system generates good information for instructors within each course we teach. It tells us about student logins, time spent viewing content, number of discussion postings, quiz attempts, grades, and so on. This information is valuable to instructors and enables us to identify and help our at risk students. We can also learn what aspects of our courses have higher student engagement and which content is rarely accessed or viewed.
Management was interested in this information aggregated across courses, programs and departments. They wanted to know which courses/instructors were "making good use" of the learning management system. The goal of the project was to determine how to access and report this information.
It was frustrating because the project requester could not define what "making good use" meant. Yes we could determine that Instructor A had 4 discussion boards in their course and Instructor B used 7 quizzes in their course but this information was quantitative.
In the future, enlisting a project champion could help figure out why the project should or must be done. We would need to identify drivers that would benefit from the project and determine their real expectations and needs. (Portny, 2013).
Portny, S. E. (2013) Project management for dummies, 4th edition. Hoboken, NJ: John Wiley & Sons, Inc.